ORDERING

+ How fast are orders processed?

We ask that you allow 2–3 business days for most orders to be processed, as all of our pieces are made-to-order. Once your order is ready to ship, you’ll receive an email with your tracking and shipping details.

+ Can I update/cancel my order or change my shipping address after placing?

Yes, please reach out to [email protected] as soon as possible for assistance.

+How do I know that my order is received?

Once your order is placed, you’ll receive a confirmation email from us. This means we’ve received your order and will begin processing it shortly.

+ Do you do special orders or custom work?

Yes, we’re happy to accommodate custom orders! If you have a design in mind or are interested in bespoke jewelry, please email us at [email protected] — we’d love to hear from you.

+I have received a defected, incomplete or wrong item. What can I do?

We’re so sorry for the inconvenience. While we carefully quality-check all our jewelry, occasional mistakes can happen.

A piece will be considered defective if it arrives damaged or if a manufacturing fault appears within six months of purchase. Please note that damage caused by excessive wear and tear is not considered a manufacturing defect.

To help us resolve the issue quickly, please email us your order ID along with clear photos of the item. We’ll take care of it as soon as possible.

PAYMENTS

+ Which payment types do you accept?

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, and Klarna (where available), all through our secure payment gateway.

+Can I pay with PayPal?

Yes! You can make a safe and simple payment using PayPal. Just select the PayPal option at checkout and follow the link to complete your purchase.

+Can I place an order over the phone or via email?

We prefer that all orders be placed through our secure website, so we can ensure all details are accurately captured and processed smoothly.

+I'm having issues completing the payment, what shall I do?

We’re sorry you’re experiencing trouble with payment. Often, contacting your bank can help resolve the issue quickly. Alternatively, you can try using a different payment method. If you continue to have problems, please reach out to our customer service team — we’re here to help!

SHIPPING

+How much will I be charged for shipping?

• Greece: ACS recorded delivery — €3.00, with delivery in 1–3 days.

• Worldwide: DHL Express delivery — shipping cost varies by destination, with delivery in 1–5 days.

+Will I be able to track my shipment?

Yes! Once your order ships from our studio, you’ll receive an email with your tracking number and shipping details. You can use the link in the email to track your shipment directly on the courier’s website.

+ Do you ship internationally?

Yes, we ship to most destinations worldwide using DHL Express. If your country isn’t listed at checkout, please contact us at [email protected] — our dedicated team will be happy to assist you.

+ International Taxes & Duties

We’re happy to offer Delivery Duty Paid (DDP) service for customers in the EU, UK, Switzerland, the US, and Australia. This means the price you see at checkout is the final amount you’ll pay — no extra taxes or duties.

For all other destinations, import taxes and duties may apply. If your country isn’t covered by our Duty Paid service, prices are shown do not include local taxes or duties. These fees vary by country and are beyond Bonvo’s control.

If import taxes or duties are due, DHL Express will contact you directly, and your order won’t be released until payment is made. For more details, please reach out to your local customs office.

+ Do you require signature upon delivery?

Yes, due to the value and delicacy of our jewelry, we reserve the right to require a signature upon delivery. This helps ensure your package arrives safely and in the right hands.

SIZING

+ How do I find out my ring size?

We offer a ring sizer and detailed sizing guidance on every ring’s product page to help you find the perfect fit.

+ What if my rings/purchase does not fit?

No worries! You can return any essential pieces within 30 days of receipt. Just email our customer experience team at [email protected] to start the return process.

MATERIALS

+ What are your jewelry are made of?

Our fine jewelry collection is exclusively crafted from 14ct solid gold. Our silver designs are made from recycled 925 high-polished sterling silver, plated thickly with 18ct gold to ensure long-lasting durability.

+ How do I take best care of my jewelry?

We’re happy to help you keep your jewelry looking beautiful! For detailed care tips and information about our materials, please visit our Jewelry Care page here.